Frequently Asked Questions

We’ll be happy to help you. Please contact us at 877-674-6123 or send us an email.

Your selling dealer will be able to provide you with a copy of your contract, but we are also able to provide you with an unsigned copy if you send us an email or call us at 877-674-6123.

Please refer to the front page of your agreement. There you will be able to find the coverage term and the purchase date. Your contract will expire the number of selected months/years from the date you purchased the contract or for some contracts when you have reached the mileage limitation.

Contact the Administrator’s claim center before any repair or replacement have begun by calling [877-674-6123] [Monday through Friday, 7:00 a.m. to 6:00 p.m. MST] The claim center will initiate a claim and issue you a claim number. 

Prior to any repair or replacement being made, the repair facility must contact the Administrator with the estimate of repairs containing both parts and labor, and to obtain an authorization for the claim. No repairs are to be made on Your Vehicle until Your claim has been authorized by the Administrator. Any claim for repairs without prior authorization will not be covered.

To obtain payment for a covered repair You, or the repair facility must submit a legible copy or original repair order to the Administrator. Repair orders must be legible and understandable, and contain the following information: Repair Facility name, address and phone number, Your name, address and phone number, repair diagnosis, parts and labor costs, claim number, Vehicle identification number, Vehicle mileage, year, make and model. The claim number issued by the Administrator must appear on all receipts submitted for reimbursement. No invoices will be processed without a valid claim number. The claim number is valid for 180 days from the date it is issued. Once authorization is obtained, and the repair is completed, all repair orders and documentation must be submitted to the Administrator within 180 days to be eligible for payment.